Why we need a flexible staffing model for today’s revenue cycle

Author: Adam Halberda, Chief Development Officer

Traditional outsourcing is rigid. It’s fixed in scope, duration, and contracting terms. 

But that’s not what’s really needed in today’s environment.   

Look at what’s happened in the past two years due to the pandemic. We saw a surge of patients go to hospitals for COVID-19 testing; which meant more staff were needed. Now, we’re in the middle of the Great Resignation, where more revenue cycle staff are changing careers, which has led to a record number of job openings.  

Providers are faced with ever-changing challenges and problems. What clients like best about working with Currance is that we’ve created a business model that is nimble and flexible enough to account for whatever the next problem could be. And nobody knows what that next problem could be.   

Being locked into fixed agreements means that providers will eventually encounter circumstances where they need more or less support, but there’s not a simple mechanism in place to ensure that happens quickly and efficiently. Leveraging flexible business models ensures neither of these scenarios will happen.  

If the right staff isn’t there, your revenue cycle problems compound. The problem in healthcare is there’s always more work to be done than there are resources to do it. When the resources aren’t there, you’re just compiling the backlog.  

With Currance Operational Yield Analytics, we can be proactive rather than reactive. We can predict when one of our clients is going to have a challenge — like with turnover, volume fluctuations or holidays. With operational metrics, we further empower flexible business models so we can engage with clients every 30 to 60 days, continually reassessing what’s needed to enhance real-time performance. Our approach allows us to be flexible and focused on performance, especially when it comes to augmenting revenue cycle teams, both short and long-term. 

Currance created the Flex Workforce solution (download a sell sheet here) to address this need in the market for more flexibility and predictability for staffing.  

If you are interested in learning more about Currance Flex Workforce Solutions, contact us at sales@currance.com.